Incident management platform

The standard configuration of Incident Management includes an incident registration and classification module, a module for incident tasks and assigning responsible parties, a notification service and a reporting module.

The system covers the full incident lifecycle: from registration and assignment to confirming that the issue has been resolved.

Key business processes covered by the system:

Registering and categorizing incidents;

Creating tasks for the government bodies responsible for resolving incidents;

Assigning responsible staff and monitoring resolution deadlines;

Recording work progress (photos, comments);

Incident reporting.